Applied Psychology - Psychology And Industrial Efficiency

Applied Psychology - Psychology And Industrial Efficiency

Applied Psychology

Our aim is to sketch the outlines of a new science which is to intermediate between the modern laboratory psychology and the problems of economics: the psychological experiment is systematically to be placed at the service of commerce and industry. So far we have only scattered beginnings of the new doctrine, only tentative efforts and disconnected attempts which have started, sometimes in economic, and sometimes in psychological, quarters. The time when an exact psychology of business life will be presented as a closed and perfected system lies very far distant. But the earlier the attention of wider circles is directed to its beginnings and to the importance and bearings of its tasks, the quicker and the more sound will be the development of this young science.

What is most needed to-day at the beginning of the new movement are clear, concrete illustrations which demonstrate the possibilities of the new method. In the following pages, accordingly, it will be my aim to analyze the results of experiments which have actually been carried out, experiments belonging to many different spheres of economic life. But these detached experiments ought always at least to point to a connected whole; the single experiments will, therefore, always need a general discussion of the principles as a background. In the interest of such a wider perspective we may at first enter into some preparatory questions of theory. They may serve as an introduction which is to lead us to the actual economic life and the present achievements of experimental psychology.

It is well known that the modern psychologists only slowly and very reluctantly approached the apparently natural task of rendering useful service to practical life. As long as the study of the mind was entirely dependent upon philosophical or theological speculation, no help could be expected from such endeavors to assist in the daily walks of life. But half a century has passed since the study of consciousness was switched into the tracks of exact scientific investigation. Five decades ago the psychologists began to devote themselves to the most minute description of the mental experiences and to explain the mental life in a way which was modeled after the pattern of exact natural sciences.

Their aim was no longer to speculate about the soul, but to find the psychical elements and the constant laws which control their connections. Psychology became experimental and physiological. For more than thirty years the psychologists have also had their workshops. Laboratories for experimental psychology have grown up in all civilized countries, and the new method has been applied to one group of mental traits after another. And yet we stand before the surprising fact that all the manifold results of the new science have remained book knowledge, detached from any practical interests. Only in the last ten years do we find systematic efforts to apply the experimental results of psychology to the needs of society.

It is clear that the reason for this late beginning is not an unwillingness of the last century to make theoretical knowledge serviceable to the demands of life. Every one knows, on the contrary, that the glorious advance of the natural sciences became at the same time a triumphal march of technique. Whatever was brought to light in the laboratories of the physicists and chemists, of the physiologists and pathologists, was quickly transformed into achievements of physical and chemical industry, of medicine and hygiene, of agriculture and mining and transportation.

No realm of the external social life remained untouched. The scientists, on the other hand, felt that the far-reaching practical effect which came from their discoveries exerted a stimulating influence on the theoretical researches themselves. The pure search for truth and knowledge was not lowered when the electrical waves were harnessed for wireless telegraphy, or the Roentgen rays were forced into the service of surgery. The knowledge of nature and the mastery of nature have always belonged together.

The persistent hesitation of the psychologists to make similar practical use of their experimental results has therefore come from different causes. The students of mental life evidently had the feeling that quiet, undisturbed research was needed for the new science of psychology in order that a certain maturity might be reached before a contact with the turmoil of practical life would be advisable. The sciences themselves cannot escape injury if their results are forced into the rush of the day before the fundamental ideas have been cleared up, the methods of investigation really tried, and an ample supply of facts collected. But this very justified reluctance becomes a real danger if it grows into an instinctive fear of coming into contact at all with practical life.

To be sure, in any single case there may be a difference of opinion as to when the right time has come and when the inner consolidation of a new science is sufficiently advanced for the technical service, but it ought to be clear that it is not wise to wait until the scientists have settled all the theoretical problems involved. True progress in every scientific field means that the problems become multiplied and that ever new questions keep coming to the surface. If the psychologists were to refrain from practical application until the theoretical results of their laboratories need no supplement, the time for applied psychology would never come.

Whoever looks without prejudice on the development of modern psychology ought to acknowledge that the hesitancy which was justified in the beginning would to-day be inexcusable lack of initiative. For the sciences of the mind too, the time has come when theory and practice must support each other. An exceedingly large mass of facts has been gathered, the methods have become refined and differentiated, and however much may still be under discussion, the ground common to all is ample enough to build upon.

Another important reason for the slowness of practical progress was probably this. When the psychologists began to work with the new experimental methods, their most immediate concern was to get rid of mere speculation and to take hold of actual facts. Hence they regarded the natural sciences as their model, and, together with the experimental method which distinguishes scientific work, the characteristic goal of the sciences was accepted too. This scientific goal is always the attainment of general laws; and so it happened that in the first decades after the foundation of psychological laboratories the general laws of the mind absorbed the entire attention and interest of the investigators.

The result of such an attitude was, that we learned to understand the working of the typical mind, but that all the individual variations were almost neglected. When the various individuals differed in their mental behavior, these differences appeared almost as disturbances which the psychologists had to eliminate in order to find the general laws which hold for every mind. The studies were accordingly confined to the general averages of mental experience, while the variations from such averages were hardly included in the scientific account. In earlier centuries, to be sure, the interest of the psychological observers had been given almost entirely to the rich manifoldness of human characters and intelligences and talents. In the new period of experimental work, this interest was taken as an indication of the unscientific fancies of the earlier age, in which the curious and the anecdotal attracted the view.

The new science which was to seek the laws was to overcome such popular curiosity. In this sign experimental psychology has conquered. The fundamental laws of the ideas and of the attention, of the memory and of the will, of the feeling and of the emotions, have been elaborated. Yet it slowly became evident that such one-sidedness, however necessary it may have been at the beginning, would make any practical application impossible. In practical life we never have to do with what is common to all human beings, even when we are to influence large masses; we have to deal with personalities whose mental life is characterized by particular traits of nationality, or race, or vocation, or sex, or age, or special interests, or other features by which they differ from the average mind which the theoretical psychologist may construct as a type.

Still more frequently we have to act with reference to smaller groups or to single individuals whose mental physiognomy demands careful consideration. As long as experimental psychology remained essentially a science of the mental laws, common to all human beings, an adjustment to the practical demands of daily life could hardly come in question. With such general laws we could never have mastered the concrete situations of society, because we should have had to leave out of view the fact that there are gifted and ungifted, intelligent and stupid, sensitive and obtuse, quick and slow, energetic and weak individuals.

But in recent years a complete change can be traced in our science. Experiments which refer to these individual differences themselves have been carried on by means of the psychological laboratory, at first reluctantly and in tentative forms, but within the last ten years the movement has made rapid progress. To-day we have a psychology of individual variations from the point of view of the psychological laboratory. This development of schemes to compare the differences between the individuals by the methods of experimental science was after all the most important advance toward the practical application of psychology. The study of the individual differences itself is not applied psychology, but it is the presupposition without which applied psychology would have remained a phantom.

Excerpt From Psychology And Industrial Efficiency By Hugo Münsterberg